11d Privacy Policy — How We Protect Your Information
11d takes the protection of your personal information seriously. This policy explains what data we collect, why we collect it, and how we keep it safe.
What Information Does 11d Collect?
When you register on the 11d platform or use our services, we may collect the following types of information:
Name, email address, phone number, date of birth, and any other identifying details provided at registration. This may also include documents required for identity verification.
Records of BDT (৳) deposits and withdrawals via bKash, Nagad, or Rocket, including transaction time, amount, and method. We do not store full payment card numbers.
Technical information including IP address, browser type, operating system, mobile device model, and access time — used to enhance security and improve our services.
Pages you visit, time spent, and games or betting options you choose — this behavioral data is used to improve your experience on the platform.
How Is Collected Data Used?
11d uses the data it collects solely for specific, legitimate purposes. Personal information is never used for excessive or unrelated ends.
- Creating, managing, and verifying accounts.
- Processing payments and maintaining transaction history.
- Ensuring platform security and preventing fraud.
- Customizing content and offers based on your preferences.
- Providing customer support and resolving issues.
- Adhering to all applicable laws and regulations of Bangladesh.
Data Retention, Security & Third-Party Sharing
Data Retention & Security
11d stores your information on encrypted servers. Data for active accounts is retained for as long as necessary. After an account is closed, certain information may be kept for a defined period to meet legal obligations or resolve disputes.
Regular security audits are conducted and the latest technology is applied to prevent unauthorized access.
Sharing Information with Third Parties
11d does not sell or rent your data. Information may be shared only in the following limited circumstances:
- Payment processors (e.g., bKash/Nagad) — solely for processing transactions.
- In response to valid requests from legal authorities.
- When required to investigate fraud or misuse.
What Are Your Rights Regarding Your Personal Data?
You can request from 11d at any time to know what personal information we hold about you. Upon request, we will provide a summary of that data.
If your profile contains incorrect or outdated information, you can request a correction. Keeping your details accurate is also in your best interest.
After your account is closed, you may request the deletion of certain data. However, some information may need to be retained for a specified period to meet legal obligations.
To exercise this right, contact us at [email protected]. For further questions, FAQ View.
Policy Updates & Contact
11d may update this Privacy Policy at any time. For any significant changes, a notice will be posted on the platform and the updated date will be shown at the top of the policy.
Continued use of the platform after any changes takes effect constitutes acceptance of the updated policy. We recommend reviewing this page regularly.
For any privacy-related questions or concerns, please contact us directly: [email protected]
